Totally agree with you Z man.
As a product it is beautiful and most games are covered by what they say, I have installed 2 of these now on BW and a mates DE and the support is very efficient considering time zones and slight language barrier. I am awaiting ( patiently ) for there firmware update and there PINSOUND software for my mac to be sorted, supposedly not too bad on PC.
I guess all that travel to the USofA promoting their product has slowed them down some what.
When the user interface is sorted properly ( fingers crossed ) this is gonna be a lot of fun.
Also now I have a spare WPC sound board which may come in handy.