sorry, haven't visited the forums for a little bit
oddly after auspost investigation of 2-3 months and they paid me a whole $100 (as customer chose not to insure them) + postage cost and declared missing and never left Aus but lost or stolen. I contacted Ministry of Pinball to at least give them money back and work out some sort of compensation a few days later they just sent a picture and all parts found....
I am relieved but something strange happened with customs over there....
It may have been the tracking updates between Aussie Post and the Int carrier. Germany and France Customs are absolutely hopeless. A lot of RTBB orders go to France and go "missing" for WEEKS, yet the Aussie Post tracking mentions the packages never leaving Australia. They did, but the AP system needs the Euro customs to inform the local carrier that they have it - ie. It "arrived" at customs.
It is always better to send via DHL to Europe, as locals carriers don't get involved AND customs don't physically handle / scan - it is all done electronically.
