Gday and Welcome to AP.
The reason for the reels not trying to reset could well be dirty or out of adjustment switches on the reels themselves.
Is there a tutorial on how to clean and adjust switches?
Go to here
http://callkck.com/pin/guides.html , click on the link for EM games and download the info .. have a read there , all should be explained .. this info used to be freely available on the web .. not any more, but was kindly recompiled by a member here (I forget who)
