hey guys i am the tech you are all talking about , i am having a chuckle at the miss guided accusations being thrown around.
In can write an essay here defending myself but i wont.
I am sorry he wasnt happy with the service because honestly my number one business rule is to keep the customer happy but i obviously fail
in this instance.
25 years as a pinny tech and 1 unhappy customer is still pretty good i would say.
cheers guys.

Well, I guess you can remedy the situation by exercising that new membership here by posting some interesting technical stuff, posting advice to members with game issues etc, that'll show the level of customer service I suppose.