Well done Pete. You defended this guy by adding some personal experience you had with him, which would be held in high regard from 99percent of members here.

He (the pinball medic) didnt feel entering into a detailed conversation/defence was worth while. In the end, it would have been a he said/she said arrangement of posts anyway, someone would have got pissed, and thread would have been probably closed anyway.

At least the guy jumped on here upfront and game his real name and attempted to defend himself to a point he felt comfortable.  Nick (Pinnies4me) is correct, your opinion gave balance.  I guess no one is perfect, and the original service call which started the post could have been a bad day for him or the client or both.

Its always hard on here when its member versus member. Too polite versus too straight down the line. Its a no win situation in these circumstances. The member who opened the post shld also get a pat on the back for openly speaking his mind in the hope that these hassles can save another member. You cant fault that either.