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Author Topic: Is this the start of planking?  (Read 775 times)

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Offline pinball god

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Re: Is this the start of planking?
« Reply #15 on: September 24, 2010, 04:14:27 PM »
I reckon you're being a little too forgiving. It may not be a problem now but it won't get any better in the future so try and solve the situation asap. I had a problem with a new car and they service dept said they'd fix this trim problem at the next service seeing its a warranty issue. Next service fell due after the warranty ran out and they told me to stick it basically and offered a replacement at a reduce price.

Try to avoid a similar situation. If you're not happy, then don't just put up withy it as you'll just get more pissed later on when you can't resolve the situation.
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Offline necroscope

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Re: Is this the start of planking?
« Reply #16 on: September 25, 2010, 08:25:16 AM »
Well i just got an awesome response back from stern once i enquired about a new playfield here is a copy/paste of the email they sent, all i can say is stern are an awesome company  ^^^ ^^^ $#$ $#$

 Hi Ben,
I would like to send you a warranty replacement playfield for your BBH game.  I will send your playfield with the next parts shipment going to Damien at Pinball Spare Parts.  I have copied Damien from Pinball Spare Parts on this email just to keep him in the loop of what I am doing.

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Offline MartyJ

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Re: Is this the start of planking?
« Reply #17 on: September 25, 2010, 09:08:59 AM »
Quote from: necroscope on September 25, 2010, 08:25:16 AM
Well i just got an awesome response back from stern once i enquired about a new playfield here is a copy/paste of the email they sent, all i can say is stern are an awesome company  ^^^ ^^^ $#$ $#$

 Hi Ben,
I would like to send you a warranty replacement playfield for your BBH game.  I will send your playfield with the next parts shipment going to Damien at Pinball Spare Parts.  I have copied Damien from Pinball Spare Parts on this email just to keep him in the loop of what I am doing.



Great customer service there.  Definitely pays to always speak to the manufacturer first.

I would highly recommend to get your new NOS (well not really NOS as they are still new) one clear coated to add a bit more protection.
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Offline pinball god

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Re: Is this the start of planking?
« Reply #18 on: September 25, 2010, 11:07:30 AM »
Great result.....good to see a fair dinkum problem being resolved. Looking at the thread screamed at me that the PF was just not right.
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Offline Ant68

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Re: Is this the start of planking?
« Reply #19 on: September 25, 2010, 08:31:18 PM »
Great out come ,Stern steps up to the Mark again .Pat is an awesome bloke and is very well respected by Gary .
As I mentioned in my pass post , they helped me out heaps with my NIB Elvis Gold and SMB.
I have full confidantes in any future Pinball's I buy from Gary .
 
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Offline Mr Tilt

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Re: Is this the start of planking?
« Reply #20 on: September 25, 2010, 10:46:46 PM »
MY NIB TSPP is the same - doesnt worry me at all!
I see at as the natural wood grain

MY LOTR LE no, my SM no, my POTC slight to no
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Offline Mr Tilt

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Re: Is this the start of planking?
« Reply #21 on: September 28, 2010, 08:00:44 PM »
After looking at LOTR LE again it has the wood grains visible on an angle as well
3/4 Sterns have it so it must be common
My AFM has it as well
I gotta take some closeup photos as well and score 3 free playfields!!!
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Offline Dirty daz

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Re: Is this the start of planking?
« Reply #22 on: September 30, 2010, 02:49:44 PM »
Quote from: Mr Tilt on September 28, 2010, 08:00:44 PM
After looking at LOTR LE again it has the wood grains visible on an angle as well
3/4 Sterns have it so it must be common
My AFM has it as well
I gotta take some closeup photos as well and score 3 free playfields!!!
%.% %.% %.% %.% %.% %.% %.% %.% %.% %.%
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