Sometimes people are happier to go beyond and above if they hear constructive criticism.
Not sure why members should have to do more when the wrong parts come - people getting the wrong stuff and having to pay postage to get the wrong stuff back to the sender - I don't think fixing this at the retailer's cost is "above and beyond" - it's the most basic of customer service.
When dealing with humans expect some mistakes.
Then you phone up the owner and speak to him about the mistake.
Then the owner has the chance to go over and beyond the standard to fix the problems.
Communication in business goes a long way.
I wouldn't consider sitting at home with the wrong parts and doing nothing but sulking or having the shits to be classed as communication.
If someone wants something fixed they usually pick up the phone.
No business is perfect. No business or human working in it will ever be perfect.
Getting the wrong pinball part once or twice a year is not a life threatening event.
This thread shouldn't turn into an advertisement for RTBB no matter who owns it and whatever it's recent history is.
That would be tacky. Gregs/Ninos RTBB doesn't need anyone else's business names to be dragged down to lift his. His reputation was built on what he did well, no what others did poorly.
My comments are not directed at either MOD but just anyone else who takes pot shots at PSP.
It's just not fair cricket to rubbish one business and At the same time to promote another which some think is OK.
If all the people were able to defend themselves on the forum, then it wouldnt seem so stinky to me.
Martyjs comments above are spot on.
How about someone start a thread sharing their recent and successfull parts purchases from whatever company they dealt with. There are many great companies out there. No such thing as a mistake free company. Lol but a lot of great parts companies.
