Firmware update gone wrong

[McKie1]

We just uploaded a revised firmware for our BDK and now it shows this



We didn't realise this was an import and even after trying to upload the stern factory firmware, it still shows the message :(

Anyone know any suggestions on how to fix as we have no idea :(

Thank you

[McKie1]

All fixed - scared the you know what out of me.

[Pop Bumper Pete]

that would make you panic

[McKie1]

Sure did. Especially as it is Joanne's pin!

[Caveoftreasures]

I had it happen before updating one of my Sterns but I don't remember what I did or didn't do properly.
From memory I didnt choose the right country in settings or something simple ? .....

What did u do to fix it ?

Might be good for others who come accross the same hassle.

[Homepin]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

[intopins]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

Damn, your such a positive person...wow!!

In the end how about sharing the fix please...would be worth having in case another member comes across the same message.

[McKie1]

Don't laugh but turning it off and unplugging for a few minutes did the trick.

Will definitely be asking if modified from US for any future purchases.

[Boots]

Don't laugh but turning it off and unplugging for a few minutes did the trick.

Will definitely be asking if modified from US for any future purchases.

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[Homepin]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

Damn, your such a positive person...wow!!

In the end how about sharing the fix please...would be worth having in case another member comes across the same message.

First I am an incredibly positive person or I could not be doing what I am doing.

Second I have no idea what the fix is therefore I can't share it and....... thirdly, this type of thing makes my blood boil and it is exactly why we have HAD to implement consumer laws to protect us from shifty selling tactics like this -  it is not legal in Australia and it does not matter if you like that or not but you certainly could be a part of getting them to change their shonky ways by reporting it and help save the grief for someone in the future.

[intopins]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

Damn, your such a positive person...wow!!

In the end how about sharing the fix please...would be worth having in case another member comes across the same message.

First I am an incredibly positive person or I could not be doing what I am doing.

Second I have no idea what the fix is therefore I can't share it and....... thirdly, this type of thing makes my blood boil and it is exactly why we have HAD to implement consumer laws to protect us from shifty selling tactics like this -  it is not legal in Australia and it does not matter if you like that or not but you certainly could be a part of getting them to change their shonky ways by reporting it and help save the grief for someone in the future.

Lol, perhps you should change how you post then, you always come across as someone who has an axe to grind. Be it against Stern (which is mainly what I read) or others in the industry. Perhaps look in your backyard first at the way you conduct yourself before you throw any more axes....

Secondly, the the fix comment was to the op so we (including yourself it seems), would know a fix if we ever came across it.

[Homepin]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

Damn, your such a positive person...wow!!

In the end how about sharing the fix please...would be worth having in case another member comes across the same message.

First I am an incredibly positive person or I could not be doing what I am doing.

Second I have no idea what the fix is therefore I can't share it and....... thirdly, this type of thing makes my blood boil and it is exactly why we have HAD to implement consumer laws to protect us from shifty selling tactics like this -  it is not legal in Australia and it does not matter if you like that or not but you certainly could be a part of getting them to change their shonky ways by reporting it and help save the grief for someone in the future.

Lol, perhps you should change how you post then, you always come across as someone who has an axe to grind. Be it against Stern (which is mainly what I read) or others in the industry. Perhaps look in your backyard first at the way you conduct yourself before you throw any more axes....

Secondly, the the fix comment was to the op so we (including yourself it seems), would know a fix if we ever came across it.

I have no axe to grind and if I did it certainly would not be against Stern - Gary is my hero in the industry and I admire all he has done (many others won't agree with me on this). Please show me even ONCE where I have EVER said anything bad about Stern? Impossible, as I never have - perhaps you have me confused with another poster?

There are certain manufacturing methods that (in my industry experience) have already PROVEN themselves to be a very bad way to go and so I certainly make comment on those flawed ideas when I see them crop up ONLY to offer a little balance to the "screaming fans" who almost always have little technical knowledge and seem to be attracted by pretty coloured beads....

[Strangeways]

That message breaks many consumer laws in Australia and Stern really need to watch their step. It is straight out ILLEGAL!!

If I saw that I would demand it be fixed forthwith (at Sterns expense) or I would have the ACCC crucify them - and they WOULD!

Damn, your such a positive person...wow!!

In the end how about sharing the fix please...would be worth having in case another member comes across the same message.

Technically, I'm happy the game is fixed.

But the problem was that the original game was most likely not imported by the authorized Stern Distributor or agent. This can be a common issue with games that were bought directly (and ironically) from Pinballsales.com in the USA at the time of production. The loophole for local dealers looking to make a quick buck was to buy from the USA and then have the game "converted" for Australian use. I'm not 100% if this was an issue as early as BDK as it may have started with TSPP. Anyway - I think it has something to do with that.

[Caveoftreasures]

UPDATE.


I have seen this happen on my various BNIB Sterns from time to time and I remembered tonight exactly what causes it so other members can understand when doing firmware or software updates. What you suggested Nino is sort of close but in a different way. Let me explain.
But your post made me think about the issue so I am glad I saw your post.

All my Sterns are bought from AMD and are definate proper Australian Imports.

OK, this is how that message appears on ANY Stern machine from the last 5 or more years.

1. When following the Stern instructions to do Software Updates, you first of all have to plug in the USB stick into the computer board. You then power up the game.

2. You then have to slide or switch a black switch on the computer board to allow the game to understand it's going to get a download. If you don't switch the switch on a Aussie delivered machine, that error appears.

3. To clear that message, you can either turn the machine off, OR take the USB stick back out and open n close the coin door.

So the issue will appear on any Stern DMD game that requires a USB stick to update software if u don't follow the update procedure correctly. I am pretty sure BTK requires a USB stick. Let me know if I am wrong.

I was thinking tonight about how I knew I had seen this on my various Sterns when I myself had done a software Update but had forgotten to follow the factory steps correctly and I remembered how I had fixed it.

After dinner about ten minutes ago, I replicated the exact screen on my ACDC Pro and X Men just to see if my memory was correct and I was 100 percent correct.

Another common mistake is forgetting to switch the switch back to the pre software update position.

Anyway, Sterns website has the correct and exact procedure on a downloadable PDF for software updates and AMD can email it out as well but it's on the Stern USA website.

Hope it helps anyone who has accidentally found this problem by update procedural errors like I have done myself.

[Caveoftreasures]

I just wanted to clarify something about my post above cause I think I typed the wrong colour switch.

On my ACDC the dipswitches are white not black but on another Stern the switches are black so I am assuming some Sterns from times gone past may have White dipswitches.

On the ACDC it's dipswitch 8 you slide for software updates etc but I am not sure on previous Stern games if the same dipswitch has to be switched or slid like ACDC and games after.

I tried to find the colour PDF I have here somewhere with all my pinball crap but I can't find the dam thing.

I am hoping my post above is correct for games before ACDC etc.

Since I don't want to give the wrong advice about The Dark Knight, I am going to find my Stern Colour PDF on software updates and post it here if someone doesn't beat me to it and I might have a chat to service at AMD and ask about TSPParty and TDK to see if software updates are the same as ACDC and X Men and my games after that etc to see if and how Stern games are updated as far back as TSPP because it's now bugging me after noticing different coloured dipswitches on the diffetent Stern games and I hate not knowing something when I can't find the answer....