How long to wait before filing complaint?

[Pop Bumper Pete]

How long to wait before filing complaint?

Four weeks ago I ordered some pinball parts from Europe
I paid with PayPal
I can check on the website, and can see that my order has been paid, but the order status has not changed since I placed the order
I have sent two messages through the websites contact system, no reply

I know paypal gives me 45 days to lodge a complaint

How long do you wait for a delivery before asking for a refund?

Thanks
Pete

[pinnies4me]

Which supplier Pete? I have used a couple of European ones with success, worth noting though.

I would not hold off too long, surely making a claim will wake them up?

[Strangeways]

Email / message them today informing them they have 24 hours to respond with the status and location of your order. If there is no response after the time has expired, lodge the claim with Paypal.

Four weeks is too long.

[Pop Bumper Pete]

Which supplier Pete? I have used a couple of European ones with success, worth noting though.

I would not hold off too long, surely making a claim will wake them up?

Nick, I don't want to name & shame
id rather have the parts
if the consensus is that I wait the full 45 days, then I will

[andypinboy]

That's a long wait Pete. I've used pinball centre eu heaps & they aren't fast - but normally here within 2 weeks (2.5 at worst). Seems a standup business never stuffed up order, threw in extra flashers when I said one arrived not working etc. Whoever you are dealing with I'd do as Nino says and email giving them a deadline to respond (maybe 48 hours is a bit fairer). Then it's firmly on record. I wouldn't wait the full 45 days - if you don't hear boo from them after the 48 hours lodge with paypal.

[pinnies4me]

Fair enough Pete, I'd think its enough time already to start a complaint. Good luck.
 

Which supplier Pete? I have used a couple of European ones with success, worth noting though.

I would not hold off too long, surely making a claim will wake them up?

Nick, I don't want to name & shame
id rather have the parts
if the consensus is that I wait the full 45 days, then I will

[Crashramp]

That's a long wait Pete. I've used pinball centre eu heaps & they aren't fast - but normally here within 2 weeks (2.5 at worst). Seems a standup business never stuffed up order, threw in extra flashers when I said one arrived not working etc. Whoever you are dealing with I'd do as Nino says and email giving them a deadline to respond (maybe 48 hours is a bit fairer). Then it's firmly on record. I wouldn't wait the full 45 days - if you don't hear boo from them after the 48 hours lodge with paypal.

I don't know what the other European parts suppliers are like but I've used Pinball Centre a few times also. Everything has always arrived well but it's always taken a good 4 weeks to arrive.

[pinnies4me]

Doesn't explain the failure to respond to the messages though...maybe the webmail is not working - are there any email addresses on the site?

[Caveoftreasures]

Europe has been busy with Eurovision. Sad but true.

File the complaint now. Don't wait.
Filing now will not hurt your cause, just cancel the complaint if your parts arrive.

[Pop Bumper Pete]

Doesn't explain the failure to respond to the messages though...maybe the webmail is not working - are there any email addresses on the site?

It is www.pinled.de
most of the contact stuff is in German and/or has not been filled out (eg phone is 0800,000,000)
there does not seem to be a contact email except though the site

I will contact them a third time tomorrow (don't expect a reply on a weekend)

[Wiked]

I ordered 2 Knipex cable strippers from Germany and paid via Paypal. They said it would take approx 2 weeks for delivery and after 28 days I opened a case with Paypal of the goods not showing up.
Next day I get an email from the seller finally supplying a tracking number to find the parcel had arrived in Sydney that day. I got the parcel 2 days later so it was 30 days all up. Closed Paypal case.

 

[pinball god]

What do these guys sell that the others don't?

[Pop Bumper Pete]

What do these guys sell that the others don't?

They make a DMD suitable for my new star trek 25th

[andypinboy]

Worth a look: http://www.vpforums.org/index.php?showtopic=22191

And this: https://pinside.com/pinball/forum/topic/anyone-have-any-bad-experiences-dealing-with-pinledde

The first is interesting but was a while ago. The last was resolved all smiles but I'd be inclined to put in yr paypal complaint asap while you wait for pinled to get around to communicating with you.

[Pop Bumper Pete]

Ahhh vpforums, I used to moderate there years ago

Xpin is no better, bought two of their regular LEDdmds a few years ago.
Both had dead LEDs out of the box