Humans equal non perfection results when dealing with mass production.
Fact of life unfortunately.
Your Gene Simmonds head might be perfect Nino.
Stern and every company on earth has a warranty for a reason. Nothing is perfect.
Even your restoration business would offer warranty Nino.
Just incAse you or another human involved in your business makes a mistake or doesn't see something during the massive labour task you and Stern share. Is that a fair call about warranty and your warranty.
It exists cause people strive for perfection but sometimes don't hit the mark ?
I think the quality issue has existed since pinballs were invented and probably wil exist forever cause humans build these things. What can u do but try your best ?
Should never reach a warranty claim. This is the issue. I fully understand your points - but - THAT Gene head should never have left the building to become a warranty issue for the Dealer / stern.
Stern are not trying their best. The eyes that have seen this head pass through each phase of construction have not alerted anyone that it IS an issue. THAT is left up to the buyer to highlight to the dealer that has the task of organizing a new head - there's an hour of work and shipping at Stern's cost. Could have been avoided in 10 seconds on the factory floor with a bin marked "imperfect".
Now all the High end collector's are going to look for these problems and consider them. If they are sitting on the fence - Stern have a big problem. They are not JUST catering for Operators anymore. They need to deal with the collectors that expect value for money and at least a basic understanding on what looks good, and what is completely wrong.
