TNT AUSTRALIA are moving to a new system. They would not create an account for me to move pinball machines, door to door as the new system will not cater for this requirement unless I use "Specialized Services". To create an account for "specialized services" I need to move at least three consignments (pinballs) per week. The "specialized Services" Manager confirmed this fact with the Business Account Manager. I don't fit the criteria, and based on this information, "door to door" for bulky goods will no longer be an option.
They will not allow anything over 120cmX120cmx120cm that "cannot fit on the conveyor belt system"
Feel free to call the TNT Business Account Manager on 03 9937111 and ask for Gail.
After several calls back and forth - TNT won't do bulky goods. No exceptions. No delivery to front doors. Australia Wide.
They are moving towards a new "automated" system where if the consignment is over 30 kgs, or it exceeds 120X2120x120CM then they won't allow it to be booked into their system. I told them that a packed and palleted game would be 120X120X170 / 150kg and I was told I would be charged for a consignment of over 400 kgs !
Their specialized services won't look at my requirements unless I moved 2-3 games per week, every week. They will not deliver to a customer's front door.
They may have been good in the past, but that has changed and soon they will be following the E-Go model of Depot to depot. Specialized services for door-door - but EXPENSIVE.
So a line through TNT.
Interesting, cause it hasn't changed in QLD at all. Sent a pinball machine to WA a fortnight ago, door to door, and got another booked in for the 21st of this month to VIC, door to door. Will ask my TNT account Manager next pickup. Must be a melb thing, or only for new accounts ??. Will ask, but I don't have any issues.
