Maybe the think that after spending over $10,000, something should last a few years before looking worn out
I think consumer laws cover that don't they?
If you pay for an item that costs that much the impression is it is going to well and truly outlast the warranty.
If you had a machine with low plays and the playfield was stuffed, you should have recourse for a full replacement, not a do it yourself replacement.
Sounds about right -
Section 54(2) of the Australian Consumer Law:
Goods are of acceptable quality if they are as:
(a) fit for all the purposes for which goods of that kind are commonly supplied; and
(b) acceptable in appearance and finish; and
(c) free from defects; and
(d) safe; and
(e) durable;
as a reasonable consumer fully acquainted with the state and condition of the goods (including any hidden defects of the goods), would regard as acceptable having regard to the matters in subsection (3).
(3) The matters for the purposes of subsection (2) are:
(a) the nature of the goods; and
(b) the price of the goods (if relevant); and
(c) any statements made about the goods on any packaging or label on the goods; and
(d) any representation made about the goods by the supplier or manufacturer of the goods; and
(e) any other relevant circumstances relating to the supply of the goods.
Goods have to be “durable” particularly in light of the price. A consumer would reasonably expect a $10K game to be reasonably durable. This would have to be balanced against "(a) the nature of the goods" as it is a ball rolling on a wooden playfield, but given other manufacturers now and historically have done better....
