Author Topic: RTBB Website login issues..  (Read 546 times)

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Offline Strangeways

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RTBB Website login issues..
« on: July 29, 2015, 04:20:31 PM »
There was an upgrade performed on the hosting service that has affected the E-Commerce side of the website. The login errors are due to this problem, which I'm told, should be fixed by tomorrow.

My apologies for the inconvenience.
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Offline oldskool1969

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Re: RTBB Website login issues..
« Reply #1 on: July 29, 2015, 05:57:54 PM »
what sort of two bit show you running?  %$%
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Offline pinball god

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Re: RTBB Website login issues..
« Reply #2 on: July 29, 2015, 06:21:45 PM »
I tried logging at my lunch break and no go. Very pissed, I had to spend time on the phone talking to my wife instead  ^.^
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Offline Strangeways

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Re: RTBB Website login issues..
« Reply #3 on: July 29, 2015, 06:28:33 PM »
what sort of two bit show you running?  %$%

The E-commerce software is 8 years old. Greg didn't want the site upgraded, as that would require a full inventory and a re population of the inventory from scratch. That would take months. But the site has grown in the last 2-3 years, and the web developer has suggested we upgrade to the latest E-Commerce software. That's all I need - more time - to effectively start from scratch. Hopefully, the programmer will be able to work out a fix so that will buy me 2 more years on the old platform before I will have to upgrade.

I tried logging at my lunch break and no go. Very pissed, I had to spend time on the phone talking to my wife instead  ^.^

At least you are still in the "good books". I just told my wife we might have to do another stocktake and take photos of every item  @@^
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Offline Strangeways

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Re: RTBB Website login issues..
« Reply #4 on: July 30, 2015, 12:18:54 PM »
All good now !

 $#$
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Offline Wiked

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Re: RTBB Website login issues..
« Reply #5 on: July 31, 2015, 04:19:56 PM »
I still get logged out every time I look at a part. I will keep trying over the next few hours.
« Last Edit: July 31, 2015, 04:25:01 PM by Wiked »

Offline pinball god

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Re: RTBB Website login issues..
« Reply #6 on: July 31, 2015, 06:56:54 PM »
My issue is my shopping cart is not saved between logins like it did before
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Offline Wiked

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Re: RTBB Website login issues..
« Reply #7 on: August 01, 2015, 06:35:01 AM »
I have the same issue. Had some parts in my shopping cart for some time now and now they are all gone. No big deal but it was good having them in it sometimes until a part came back into stock etc. 

Offline Strangeways

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Re: RTBB Website login issues..
« Reply #8 on: August 01, 2015, 04:22:17 PM »
I'm really sorry for the inconvenience. It appears we have to do a full code update to remedy this problem. Organized for next week.
Aussie Pinball - Proud to be Australia's Premier Pinball Forum

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Offline pinball god

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Re: RTBB Website login issues..
« Reply #9 on: August 01, 2015, 06:12:20 PM »
I'm really sorry for the inconvenience. It appears we have to do a full code update to remedy this problem. Organized for next week.
excellent, shopping carts that are saved help old farts like me with only limited short term memory. Now what was this thread about again?
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Offline Strangeways

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Re: RTBB Website login issues..
« Reply #10 on: August 02, 2015, 12:45:32 PM »
The problem is more complex than the current "fix" - which has broken other aspects of the site. We have decided to have the core code upgraded rather than try to continue with the band aids.

If anyone needs parts urgently, or you don't want to wait until the upgrade, please email me (or PM) and I'll do my best - sales@rtbb.com.au
Aussie Pinball - Proud to be Australia's Premier Pinball Forum

APR - Australian CPR Distributor

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We carry the largest range of NEW Ramps in Australia

Offline Strangeways

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Re: RTBB Website login issues..
« Reply #11 on: August 04, 2015, 03:06:20 PM »
The site is currently being upgraded, and as a result, I can't go fishing - I can't put the site into "maintenance Mode".

Logins may or may not work.
Carts will not save.

You can still navigate through the various sections.

There's no definite timeframe for the resolution, so please just email me your orders if there is an urgent need for parts.

Again - sorry for the inconvenience.
Aussie Pinball - Proud to be Australia's Premier Pinball Forum

APR - Australian CPR Distributor

http://www.australianpinballrestorations.com.au/

http://www.rtbb.com.au/catalog/

We carry the largest range of NEW Ramps in Australia

Offline Strangeways

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Re: RTBB Website login issues..
« Reply #12 on: August 05, 2015, 09:05:40 AM »
Core upgraded.

I'm told the site is fully working. Orders, logins and cart system all good. Business as "usual".

Sorry for the inconvenience.
Aussie Pinball - Proud to be Australia's Premier Pinball Forum

APR - Australian CPR Distributor

http://www.australianpinballrestorations.com.au/

http://www.rtbb.com.au/catalog/

We carry the largest range of NEW Ramps in Australia

Offline sriley50

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Re: RTBB Website login issues..
« Reply #13 on: August 05, 2015, 09:53:56 AM »
 $#$
Great going.


Offline Wiked

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Re:
« Reply #14 on: August 05, 2015, 01:34:27 PM »
Excellent