Okay, here's a positive anecdote.
BAA made a mistake on my order for a magnet pole for a CV as part of a larger order. They sent one for a WCS which is a slightly different height and thus couldn't be used on a CV.
After making contact through their online support ticket system there was no attempt at deflection or filibustering demands to return the item first like the local supplier.
Instead they apologised for their error and immediately sent a replacement that day at their cost by Fedex International Priority from California. The postage cost for which would have been 10X more than the part itself.
Compare that to the local who wouldn't shell out <$10 for postage from Victoria to SA in order to preserve his own hubris or to cover up the incompetence of his staff.
Too many in the local pinball retail side of things down here act like they are doing us a favour even stocking product for us to buy.
RTBB was and I am sure will continue to remain one of the few exceptions to this and it shows in this thread by the almost universal support he received.
